Support
Need help with QuinScout? We’re here to help.
Primary contactsupport@quinscout.comAccount & sign-in
Help creating an account, confirming your email, signing in, or resetting your password.
Premium passes and subscriptions
Web Premium is ₱999 paid once for 12 months, with no automatic renewal. Check payment status and pass expiry on the Premium page. For a payment or refund question, include your purchase reference, never card details. Apple subscriptions remain managed by Apple.
Restore Purchases
Normally, sign in to the QuinScout account used for Premium, then choose Restore Purchases on the Premium screen. If that account was deleted, sign in to a new account first.
Account deletion
In Settings, open Data & privacy, choose Delete account, review any active-subscription warning, and type DELETE. Apple subscriptions must be managed with Apple; renewing web subscriptions are cancelled before deletion.
Ask Scout privacy
Ask Scout requests permission before sending your question and story context to Anthropic. You can withdraw that permission in Settings.
Audio Briefings
Help when a Premium audio briefing is unavailable, still generating, or not playing as expected.
Briefing or profile issues
Tell us what you expected to see and which briefing profile was active.
Privacy requests
For account-data or privacy requests, email privacy@quinscout.com.